Ask, "May I offer a quick observation?" Let people choose timing, medium, and level of detail. When adults control the door, they welcome clarity. This small courtesy reduces cortisol spikes and transforms feedback from an ambush into a collaborative, respectful, exercise in shared professional mastery.
After giving input, request reciprocal perspectives: "What am I missing, and what should I try differently?" Modeling receptivity disarms defensiveness. Drills feel safer when leaders demonstrate they are still learning, too, converting hierarchy into partnership and making improvement a team sport rather than a managerial performance.
Name the stakes honestly—customers wait, quality slipped, deadlines loom—then pivot to help: pairing, scripts, resources, rehearsal time. The contrast respects reality without shaming. People move faster when urgency becomes an invitation to collaborate, not a verdict passed down without support, empathy, or shared responsibility.